Opportunity Description
About the role
As CX Manager, you will be the senior operational presence on the ground at your Arcavindi CX site. This is a newly created role that sits at the heart of how we scale our European operation. You will own site performance, lead a team of Team Leaders, drive quality and customer satisfaction, and build the kind of environment where people do their best work.
Department
Customer Experience
Location
Trimble Offices, Morley
Getting Started
- Learn our systems, tools, markets, and the way the CX operation runs day to day.
- Build strong working relationships with your Team Leaders, agents, and key stakeholders across the business.
- Understand your site's performance baseline and identify the most important areas to focus on first.
Establishing Your Impact
- Take full ownership of daily site performance – contact handling, quality, attendance, and team output.
- Wo...