Executive - Business Channels (Operations & Customer Service)

Key Responsibilities And Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
• Assist in calling up customers for service / sales interactions
• Step out of the branch to meet customers for service / sales discussions occasionally / as applicable
• Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration
• Accept assignments as requir...