Executive - Business Channels (Operations & Customer Service)

If you are looking to excel and make a difference, take a closer look at us. Engage with walk-in customers for transaction processing followed by need-based discussion with customers for cross selling. Recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.

Key Responsibilities And Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable ...