Executive Concierge & Guest Relations Manager

We are seeking an experienced, passionate, and service-driven Concierge Manager to lead our Concierge and Guest Relations Team at a prestigious 5-star hotel. The successful candidate will be responsible for delivering exceptional guest experiences, managing concierge operations, and ensuring the highest standards of luxury hospitality are consistently achieved.

 

Key Responsibilities

• Lead, mentor, and develop the Concierge Team to deliver world-class guest service.


• Ensure all guest requests, enquiries, and special arrangements are handled professionally and efficiently.


• Build and maintain strong relationships with local tourism providers, restaurants, transport companies, and entertainment venues.


• Coordinate VIP arrivals, departures, and special guest requirements.


• Manage luggage services, transportation arrangements, sightseeing bookings, and guest itineraries.


• Maintain compreh...