Executive | Customer Feedback (Customer Experience)

Job Summary

We are seeking a customer-focused and analytical professional, reporting to the Customer Experience & Marketing Section. In this role, you will play a critical part in managing the Voice of Customer (VoC) ecosystem end-to-end — ensuring feedback is not only collected, but analysed, acted upon, and closed effectively with the right stakeholders.

This role is ideal for an individual who demonstrates strong problem-solving capabilities, collaborates effectively across teams, and is able to translate customer insights into meaningful improvements.

Job Responsibilities

Own Voice of Customer (VoC) – End-to-End

• Consolidate customer feedback across multiple channels, including complaints, case records, surveys, and digital touchpoints.
• Analyse customer feedback to identify trends, recurring issues, root causes, and systemic service gaps.
• Translate Voice of Customer findings into clear, actionable insights...