Executive - Customer Service

Total no of positions - 4

Position Type - Contingent / Contract

Timing: (Rotational shift 6 days working)


Job Description

• They must possess a professional attitude towards customers.

• The representative should also demonstrate a positive attitude while handling customers.

• They should also communicate well with customers through numerous communication channels.

• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.

• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.

• They should also have in-depth knowledge about business based on which they can manage customer complaints.

• The staff must also record customer feedback for process improvement as per company process.

• Communicate and coordinate effectively with internal departments

• Maintain customer d...