Executive, Customer Service

This role exists to handle policy servicing transaction and deliver quality customer service. The key result indicators for this role are: Provide excellent customer service to policy owner, business partner and public through various means including but not limited to letter, email, audio/video call, in person meeting, etc. Process policy servicing transaction independently with zero error and within target turnaround time. Report and escalate any daily operations issues and propose feasible solution for management review. Manage the file retention and destruction process.
Responsibilities Collaborate with business partner and different internal teams to deliver quality customer service. Handle enquiry/feedback/complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc. Process financial and non-financial policy servicing transactions in different administration systems in co...