Executive, Customer Services

The incumbent is responsible for managing end-to-end customer shipments, ensuring operational excellence, service quality, and compliance with DHL Global Forwarding standards. The role serves as the primary interface between customers, operations, and global network offices to ensure timely and accurate execution of airfreight shipments.

Job Responsibilities:

1. Customer Order Management

• Receive, validate, and process customer booking requests in a timely and accurate manner
• Ensure completeness and accuracy of shipment details including cargo specifications, Incoterms, and documentation requirements
• Coordinate booking arrangements with airlines, gateways, and internal operations teams
• Manage special cargo requirements such as Dangerous Goods (DG), temperature-controlled, and high-value shipments

 2. Shipment Execution & Coordination

• Oversee and monitor end-to-end shipmen...