Executive Manager - Ibp Sustain

Responsibilities
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O9 Super User support to Key Users/ CoE for DP, SOP/E functionality
Establish Key User Community to share best practice and knowledge of o9 solution and identify continuous improvements to add value to the IBP process
Drive Incident resolution assigned to process within SLAs
Reduce Process incidents linked to training/ user error
Drive process conformance where repeat incidents occur
Follow up on technical incidents with product sustain teams to ensure robust RCAs
Share effective communication/ updates on trends related to process incidents
Ensure user training and change testing documentation remains updated
Join IBP POD teams to deliver training to markets users on IBP capabilities
Qualifications
Overall experience of 10-12 Years
Degree in relevant discipline with mini...