Executive Office Intern | InterContinental Cascais-Estoril

The **Executive Office Intern** provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management.

Key Responsibilities:

**1. Administrative Support to the General Manager**

+ Manage the GM’s calendar, including scheduling high-priority meetings and coordinating travel arrangements.
+ Prepare agendas, take minutes during HOD meetings, and follow up on action items.
+ Draft professional correspondence in English to VIP guests, corporate offices, and hotel owners.

**2. Guest Relations & VIP Handling**

+ Monitor guest feedback through IHG’s HeartBeat system and assist the GM in drafting personalized responses to high-profile reviews.
+ Coordinate the arrival of VIP guests, ensuring their prefere...