Executive Officer - Corporate Complaints Service

Job Description

RESPONSIBLE TO: Assistant Complaints Management Officer

Job Purpose

The post-holder is responsible for supporting the Corporate Complaints team in the delivery of a professional Corporate Complaints Service for the Authority in line with guidance from the Office of the Northern Ireland Public Services Ombudsman (NIPSO) and best practice standards.

Main Duties And Responsibilities

Main Activity Areas:

Supervision of Staff and Service Delivery

• Supervise the work of staff to ensure effective service delivery in Corporate Complaints Service
• Plan, organise and prioritise work to ensure timely completion of tasks and deadlines met.
• Allocate work, check quality and quantity of work and monitor performance.
• Train or ensure the effective training of staff in the procedures, processes and information systems required for effective administration for the...