Executive Operations and Client Services

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To lead operations and client services including incident management for Transactional and Deposits.

Functional Strategy

Set and cascade the Functional strategy with supporting operating for effective and efficient execution of operations, client services and incident management.

• Formulate and influence the strategy to minimise impact to clients during incident management in order to improve the client experience.
• Agree, monitor and interpret relevant Key Risk and Performance indicators. Ensure remedial measures are taken where appropriate to reduce financi...