Executive - Personal Financial Services Telemarketing (Cards Portfolio)

Job Description

Functional Responsibilities

• Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills.
• Generate additional leads through referrals for acquiring New-To-Bank customers.
• Cross sell and up sell to existing customers with an array of credit card portfolio products.
• To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria.
• To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
• To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
• Keeping abreast with competitive issues, products and the financial market.
• Active participation in providing feedba...