Executive / Senior Executive, VIP Relations & Membership Services (Integrated Resort)

The Role

As a key ambassador of our premium services, you will bridge the gap between bespoke guest hosting and membership development. You will ensure every visitor enjoys a seamless and rewarding experience by acting as a one-stop point of contact for our most valued customers.

Key Responsibilities

• VIP & Guest Hosting: Identify and engage valuable customers, providing personalized hospitality services to drive player and guest development.

• Membership Management: Perform day-to-day operations, including processing transactions and promoting membership programs, benefits, and floor campaigns.

• Service Excellence: Attend to general inquiries and guest feedback professionally to maintain high satisfaction levels.

• Strategic Analysis: Conduct surveys and analyz...