Executive/Assistant Manager Guest Relations

Sign-on bonus included!! 1. Guest Experience & Service
Welcome and attend to guests professionally upon arrival.
Manage reservations, walk-ins, and table allocations efficiently.
Build and maintain strong relationships with regular and VIP guests.
Ensure guest satisfaction throughout their visit and follow up on feedback.
Handle guest complaints tactfully and elevate when necessary.
2. VIP & Table Management
Coordinate VIP bookings, bottle service, and minimum spend requirements.
Manage seating plans according to capacity and revenue optimisation.
Liaise with floor staff, bar team, and security to ensure smooth service flow.
Monitor guest crowd flow and maintain comfort and safety standards.
3. Sales & Revenue Support
Promote events, themed nights, and special promotions.
Upsell premium tables, bottle packages, and exclusive experiences.
Maintain client database and follow up with guests for repeat visits.
Support marketing initiatives and p...