Experience Manager at Rennaï

Elevate client experiences as the Experience Manager at Rennaï, a leader in modern beauty. Focus on self-care and create memorable moments in a luxury retail environment.
This dynamic role calls for a creative Experience Manager with over 7 years of luxury retail experience, ideally in beauty. You will oversee our Revitalize and Rejuvenate areas, harmonizing haircare and skincare services. Expertise in developing client relationships and service execution is essential to maximize client satisfaction and sales.
Key Responsibilities:
• Develop strategies to enhance client service and growth
• Design engaging in-store services to boost sales
• Train staff on product knowledge and service standards
• Manage service booking and vendor relationships
• Analyze sales and client feedback for service improvement
Requirements:
• 7+ years in luxury retail, preferably in beauty
• Strong expertise in haircare and skincare services
• Excellent communication and interp...