EXTERNAL DISPUTE RESOLUTION (EDR) OFFICER

• Permanent full time position
• Hybrid working | Modern and accessible office in Melbourne CBD
• Make a real impact supporting members through complex AFCA complaints

About CBUS
 
Created by workers, for workers, CBUS Super is one of Australia’s most successful Superannuation funds. For over four decades we’ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we’ve been recognised for the benefits provided to our members and our innovative investment approach.  All while staying committed to our member first ethos as a proud Industry Fund.
 
About the role
 
As an External Dispute Resolution (EDR) Officer, you’ll manage a portfolio of complaints that have progressed to formal case management with the Australian Financial Complaints Authority (AFCA). You’ll h...