Opportunity Description
Our Client, a Large Municipal Health Care System company, is looking for a Facility Payroll Ambassador for their New York, NY location. Responsibilities:
+ Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
+ Resolved employee inquiries utilizing system tools, reports and policies and procedures
+ Identify and escalate complex issues and provide follow-up/ closure
+ Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
+ Complete payroll and timekeeping related forms
+ Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
+ Collaborate with all areas of Payroll and HR to resolve employee issues
+ Provide coverage for Payroll Shared Services Call Center
+ Participate in training ...
+ Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
+ Resolved employee inquiries utilizing system tools, reports and policies and procedures
+ Identify and escalate complex issues and provide follow-up/ closure
+ Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
+ Complete payroll and timekeeping related forms
+ Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
+ Collaborate with all areas of Payroll and HR to resolve employee issues
+ Provide coverage for Payroll Shared Services Call Center
+ Participate in training ...
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