Family Services Partner

Job Description
We are seeking a Family Stability Partner to serve as the first point of contact for families and community members at an emergency shelter. Under the supervision of the Assistant Director of Emergency Shelter, this individual plays a critical role in creating a safe, welcoming, and people-centered environment. The ideal candidate brings a trauma-informed mindset, strong customer service skills, and the ability to remain calm and professional in high-pressure situations.
This role supports front desk operations, client intake, administrative tasks, and day-to-day shelter operations while collaborating closely with shelter leadership and cross-functional teams.
Key Responsibilities

Serve as the first point of contact for families and community members entering the shelter
Assist clients with intake paperwork and connect them to appropriate staff or immediate resources
Perform shelter check-in and check-out procedures, including intake completion a...