F&B Captain

Job Responsibilities: 1. Greets guests and respond to guest inquiries and requests in a prompt and professional manner. 2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel's standards. 3. Equips with updated knowledge of the Hotel's products and services especially in the area of F&B offerings. 4. Resolves customers' complaints during shift and logs all complaints in log book for further follow up actions. 5. Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty. 6. Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations. 7. Oversees the maintenance cycle for service equipment. 8. Reinforces personal hygiene standards practiced by staff. 9. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 10. Handles other F&B...