FGPP Payments SME at Finastra

Lead customer issue resolution at Finastra as an SME specializing in FGPP Payments, ensuring production stability and effective troubleshooting. Leverage your technical expertise in configurations and analysis.
As the SME for FGPP at Finastra, you will be the go-to expert for resolving client issues, providing deep insights into FGPP functions and configurations. Your hands-on experience will be crucial in managing complex escalations from L2 and guiding teams through troubleshooting processes. Foster strong customer relationships by providing clear explanations and solutions.
Key Responsibilities:
• Analyze FGPP issues with strong triage methods
• Drive solutions and lead technical calls with clients
• Provide detailed guidance on configuration changes
• Analyze payment processing flows for troubleshooting
• Collaborate with L1 and L2 teams for effective solutions
Requirements:
• Minimum 3 years' experience with FGPP
• Proven experience in FGPP configurat...