Field Operations Supervisor

Purpose:

To provide a resource to Field Operations with oversight of the MNX Service Partners ensuring optimum operational, compliance and fiscal results.

• Service Partner refers to an airline, ground vendor or wholesaler who supplies services to MNX.

Essential Job Responsibilities:

• Onboarding of new Service Partners and facilitating negotiation of rates including routine rate reviews.
• Review and update Ground agent QC Codes on a daily basis for accuracy and make necessary corrections with supervisor approval
• Ensure Service Partners in assigned region are aware of MNX service standards and comply with providing feedback when standards are not met.
• Review and work with Operations and Profit Assurance on Vendor ELID issues.
• Create strong relationships with our service partners via consistent communication.
• Assist Regional Directors with preparing monthly vendor...