Field Representative II, Area Customer Service

Area Customer Service Coordinator

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations, including copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations, and supports operational objectives at all existing customer sites within a geographic territory.

Responsibilities

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs.
• Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor.
• Orders paper, toner and other office supplies.
• Assists Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedu...