Field Service Agent - Queens - Bilingual Mandarin/Cantonese

****Preferred Bilingual Mandarin and/or Cantonese**

Job Description
**Duties/Responsibilities:**

+ Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products
+ Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow
+ Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution
+ Build sustainable relationships of trust through open and interactive communication with internal and external customers
+ Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met
+ Partner with other Healthfirst member-facing departments by participating in comm...