Opportunity Description
Join Complete Genomics as a Field Service Engineer focused on NGS innovation across Canada. This role involves troubleshooting, maintenance, and exceptional customer service in a collaborative environment.
As a Field Service Engineer, you will provide technical expertise in installing and maintaining Next Generation Sequencing instruments. Engage with diverse stakeholders and enhance customer relationships through exceptional service. The role requires traveling about 50% within Canada, with flexibility for international support when needed.
Key Responsibilities:
• Troubleshoot and repair NGS instruments and automation machines
• Install and remove equipment at customer locations
• Document service activities in the CRM system
• Manage inventory of spare parts for operational efficiency
• Train new team members on service activities
Requirements:
• Bachelor’s degree in engineering/science or technical diploma with experience
• Minimum 3+ years for degree h...
As a Field Service Engineer, you will provide technical expertise in installing and maintaining Next Generation Sequencing instruments. Engage with diverse stakeholders and enhance customer relationships through exceptional service. The role requires traveling about 50% within Canada, with flexibility for international support when needed.
Key Responsibilities:
• Troubleshoot and repair NGS instruments and automation machines
• Install and remove equipment at customer locations
• Document service activities in the CRM system
• Manage inventory of spare parts for operational efficiency
• Train new team members on service activities
Requirements:
• Bachelor’s degree in engineering/science or technical diploma with experience
• Minimum 3+ years for degree h...
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