Field Service Engineer - Imaging Systems (Baltimore/DC area)

Deliver high-impact field service by resolving complex technical issues, exceeding customer expectations, and driving service growth—all while collaborating cross-functionally, maintaining regulatory compliance, and supporting a dynamic, travel-based work environment.
**Your role:**
+ Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
+ Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
+ Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders...