Field Service Engineer

RESPONSIBILITIES :

• Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer

• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer

• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly

• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company's vision and quality policy

• Update the project issue into WebQC and follow ...