Field Service Manager for KitchenAid Appliances

Drive operational excellence in appliance repair as KitchenAid’s Field Service Manager. This bilingual full-time position in Mississauga focuses on service quality and provider network management.
In this pivotal role, you'll manage the Authorized Service Network, ensuring exceptional experiences for KitchenAid Small Appliance owners. Analyze service performance, lead recruitment initiatives, and develop operational strategies that enhance quality while collaborating with cross-functional teams to meet business goals.
Key Responsibilities:
• Oversee “Reasons for Return” data reviews
• Lead service provider performance audits and action plans
• Partner with internal teams to optimize customer support
• Manage documentation for service updates and logistics
• Coordinate reverse logistics initiatives for efficiency
Requirements:
• Technical training or related degree is required
• 4-6 years in service operations or management
• Fluent in English; French is...