Opportunity Description
Firestorm is looking for a Field Service Representative (FSR), xCell to be positioned to support U.S. Special Operations Command (USSOCOM) and partner customers operating in the Hurlburt and Eglin Air Force Base area. You will deploy from this region to customer sites, delivering New Equipment Training (NET) sessions, and serve as the first point of human contact for customer-surfaced technical issues on xCell systems. This is a regionally-anchored, customer-facing role.
Your Key Responsibilities
- Deploy from the Hurlburt / Eglin region to customer sites in the U.S. Special Operations and CENTCOM-area operational landscape.
- Deliver NET sessions on xCell systems as instructor or assistant instructor.
- Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead as needed.
- Log every field-...
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