Field Service Technician

The Service Technician diagnoses, troubleshoots, and resolves and repairs issues in a timely and cost-effective manner and promotes and maintains a high level of customer satisfaction with our products and services. The service technician works with clients to maintain a comprehensive and timely solution.

SECTION II: KEY DUTIES & RESPONSIBILITIES

• Manage all on-site repair, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Satisfy customer needs by making appropriate recommendations and briefings about usage preventative maintenance.
• Call the customer for the visiting appointment time.
• Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.
• Provide basic maintenance care & tips to lengthen the life of customer appliances....