Field Services Engineer

Role Purpose

Location- London based with requirements to be in Heathrow

Level - Experienced Professional

Department - Product R&D

Working Pattern - Field based, 37.5 hours per week

Benefits -Benefits at Ideagen

We are seeking a Field Services Engineer to join our EMEA Field Services team. This role provides hands‑on technical support across hardware, electrical, and mechanical systems, with a primary focus on customer sites in the UK, particularly the London area. Occasional support across the wider EMEA region will be required.

The Field Services Engineer is responsible for the installation, maintenance, troubleshooting, calibration, repair, and decommissioning of equipment. The role plays an important part in ensuring service quality, meeting service level agreements (SLAs), and supporting positive customer outcomes. You will also act as an escalation point for complex technical is...