Field Services Technical Director

Main Mission
The Field Services Technical Director is responsible for leading and developing an organization currently composed of six Managers, each overseeing teams of Technicians across the Italian territory.
The mission of this role is to ensure operational efficiency, sustainable business growth, high safety standards, and strict cost discipline.
Key responsibilities include:
• Ensuring high Customer Satisfaction, integrating internal surveys, field insights, and structured improvement plans.
• Contributing to margin improvement by driving efficient utilization of technicians' field hours and optimizing training efforts.
• Ensuring the availability and development of technical competencies, anticipating market evolution.
• Ensuring the onboarding, training, and development of new hires through a structured plan.
• Promoting a strong Safety and Cybersecurity culture, fully embedded in the DNA of the Service...