Field Support Specialist

We are seeking an experienced Field Support Specialist to join the Desktop Support team. This role is responsible for partnering with Customer IT design teams, Level 1 Service Desk, and other support groups to ensure the stability and performance of core infrastructure and desktop technologies within the customer’s environment.The position involves delivering 24x5 on-site technical support across multiple locations, including break/fix, IMAC/D activities (Install, Move, Add, Change, Dispose), preventive maintenance, and VIP support. Additional responsibilities include meeting room systems, mobile device support, server/network “hands & eyes,” and PC refresh initiatives, ensuring compliance with operational and security standards.Key ResponsibilitiesProvide primary desktop support for: Windows Operating SystemsMobile Device Management (MDM) infrastructureVideo conferencing systemsL3 application support teamsDeliver on-site technical support including break/fix, IMAC/D activities, and pr...