Finance SSC Quality & Performance Lead (m/f/d) 80-100%

Main Tasks

• Define and continuously develop a global service quality and performance governance framework for Finance Operations and SSCs
• Design, implement and own a global KPI and SLA framework (e.g. productivity, quality, timeliness, backlog, SLA adherence)
• Establish standardised global performance dashboards and reports for Finance Operations and SSC locations
• Ensure end-to-end performance transparency and enable fact-based performance reviews and decision‑making
• Identify improvement and efficiency potentials based on KPIs and benchmarks and track implementation of measures
• Steer and monitor Finance Operations and SSC‑related projects and initiatives (e.g. transformations, roll‑ins, scope extensions)
• Support the development and tracking of business cases for SSC roll‑ins, efficiency and productivity programmes
• Act as a key sparring partner for Global Process Owners (P2P, O2C, R2R) and Finance ...