Follow Up Representative

Job Description
Insight Global is looking for a Follow‑Up Representative to support a large hospital system in the Maryland/DC area. This person will support the Denials Appeals & Performance (DAP) team, a centralized hospital denial group supporting 10 hospitals across the Maryland/DC region.
This role focuses on post‑appeal and post‑submission insurance follow‑up, helping offload administrative and payer‑chasing work from RN teams. Follow‑Up Reps will manage a mixed inpatient and outpatient inventory, working with primarily commercial payers and MCOs. This is not an appeal‑writing role, though there is opportunity for growth and cross‑training over time. The environment is fast‑paced, documentation‑driven, and collaborative, with a strong emphasis on accuracy, persistence, and accountability.

Primary Responsibilities
 • Perform post‑appeal insurance follow‑up on hospital denial accounts
  ○ Productivity is quality‑focused, not quota‑driven
  ○ Looking for some...