Founding Service Manager at Mercedes-Benz

Shape the service experience at the new Mercedes-Benz Van Center in Vancouver, WA. As the founding Service Manager, you’ll create a client-centric culture while leading a dedicated team.

This pivotal role requires a leader with over five years of automotive service management experience. You'll recruit and develop staff, establish processes, and drive service metrics. The emphasis is on hospitality, ensuring every interaction reflects Mercedes-Benz’s luxury standards.

Key Responsibilities:
• Lead and develop the full service department team
• Establish workflows and standards from launch onward
• Drive key metrics: revenue, profit, efficiency, and satisfaction scores
• Ensure compliance with brand standards and warranty processes
• Resolve complex client concerns with professionalism

Requirements:
• 5+ years of service management experience in the automotive industry
• Proven leadership with high-performan...