France & Benelux Customer Care Executive

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.

What you'll get to do

Centralize the relation with the France&Benelux Customers in the order to cash process

Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
 

Tasks within the Order & Delivery management process 

Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.
 

Delivery issues/delay management

 Modify orders a...