Fraud Case Associate

Fraud Associate

Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.

Main Responsibilities

• Handles resolution of disputed MasterCard,VISA, and BancNet transactions through processing of chargebacks, representments, retrieval request and fee collection within the allowable time frame in accordance with MasterCard/VISA rules.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS) to prevent possible usage on the blocked accounts.
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five (5) days from transaction date.
• Preparation of regulatory report, if any, as required by the card schemes’ and Bank’s regulators or compliance agencies.
• Coordinates and liaises with other BancNet and ...