Fraud Management Specialist - CBGS SG

Responsibilities JOB DESCRIPTION Fraud Detection and Analysis Monitoring accounts and transactions for suspicious activity using various tools and systems. Analysing fraud alerts and reports to identify potential fraud patterns and trends. Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary.
Investigation and Resolution Conducting in-depth investigations of suspected fraudulent activities and escalate cases accordingly. Interviewing customers, employees, and other relevant parties. Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD). Participate in Fidrec adjudication, when necessary.
Fraud Prevention Developing and implementing fraud prevention strategies and controls. Educating customers, staff, and the public on fraud risks and prevention techniques. Recommending improvements to existing rules in fraud detection system and procedures/processes for o...