Opportunity Description
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job Description
- Handling chat and emails real time
- Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes
- Review and verify documents sent by clients for accuracy and authenticity
- Responding to emails regarding process updates and reports in the department.
- Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
- Review and process escalated transactions in accordance with established standards and procedures
- Communicate with other departments with regards to Fraud Prevention and Compliance
- Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
- Conducted player analysis for the highest withdrawals on a daily basis
- Sending of shift reports and escala...
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