French English Customer Service Representative

We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.

As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.

What You Will Do

• Handle customer inquiries via phone, email, and chat in French and English
• Provide accurate and timely support to customers
• Assist with resolving service-related questions and concerns
• Escalate complex cases to the appropriate teams when necessary
• Maintain accurate records of customer interactions
• Contribute to a high standard of customer satisfaction

Requirements

• French proficiency at C1 level required
• English proficienc...