French & Italian CX Team Lead — Coaching & KPI Mastery

Vintage Cash Cow is seeking a Team Leader to manage a multilingual customer service team in Leeds, England. You will lead a dedicated team of Italian and French-speaking support agents, promoting exceptional service across all channels.

Key responsibilities include managing performance against KPIs, handling escalated complaints, and ensuring team engagement and development. The ideal candidate will have leadership experience in a customer-facing environment and fluency in French.