French-speaking Customer Advisor (Hybrid)

Workster is partnering with a global customer experience leader to find dedicated and customer-focused individuals to join their support team in Lisbon. This is an exciting opportunity to help customers while contributing to the improvement of everyday life through smarter home technology.

Your Role

• Deliver accurate, polite, and professional support via phone, email, or chat
• Assist customers from the French market with their queries regarding household appliance
• Provide tailored solutions and clear information based on internal processes and quality standard
• Identify sales opportunities when appropriate, ensuring alignment with customer need
• Maintain high service levels by following Quality Guidelines and KPI
• Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
• Work in rotational shifts depending on the project

Your Qualifications