French Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you!

Responsibilities

• Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service.
• Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility.
• Offer guidance on the platform’s features to help users make the most of their streaming experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Team up with other departments to relay user feedback and suggest actionable improvements to the servi...