Front Desk Agent (Bilbao)

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre‑stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated, our receptionists are the heartbeat of our customer service.

Key Tasks

• Manage the day‑to‑day running of the reception, being the first point of contact for any student queries or complaints.
• Build a good rapport with all residents and resolve complaints/issues quickly.
• Ensure a smooth check‑in and check‑out of students.
• Ensure all documents and payments have been received before a student's arrival and that rooms are ready.
• Ensure welcome‑pack documents are completed on check‑in.
• Levy correct charges to student accounts on check‑out.
• Effectively traffic work to maintenance and housekeeping departments as reported to the front desk.
• Assist the Residence Manager ...