Front Desk Agent (Full Time) -IHG Army Hotels-San Antonio, TX

**_Job Overview:_**

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

**_Duties and Responsibilities:_**

+ Welcome guests in a friendly, prompt and professional manner.
+ Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
+ Up-sell rooms where possible to maximize hotel revenue.
+ Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
+ Issue, control and release guest safe-deposit boxes.
+ Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
+ Respond appropriately to guest complaints. Make appropriate service recovery gesture...