Front Desk Associate - Guest Experience Expert

Additional Information

• Job Number:
• Job Category: Rooms & Guest Services Operations
• Location: St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, NW1 2AR
• Schedule: Full Time
• Located Remotely: N
• Position Type: Non-Management

Position Summary

As our Front Desk Associate at St. Pancras London, you are responsible for processing all guest check‑ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff...