Front Desk Shift Manager

The Front Desk Shift Manager assists with daily front desk and bell/door service activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. In the absence of the Director of Hotel Operations and VIP & Front Desk Manager, the incumbent assumes the position of “Manager on Duty”. The Front Desk Shift Manager shall efficiently and accurately issue Player’s Club cards to new and existing guests. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Oversee and assist with daily work assignments of Front Desk and Bell Stand.2. Investigate and resolve guest situations such as reservation errors or lost personal belongings.3. Prepare and process daily reports and performs other general administrative duties as appropriate.4. Perform special assignments such as preparing junket and resort ...