Front Desk Supervisor at Accent Inns

Join Accent Inns in Burnaby, BC as a Front Desk Supervisor and ensure exceptional guest experiences. Your leadership will inspire the Front Desk team while promoting a positive work environment.
In this full-time position, you'll oversee the Front Desk team, directing, coaching, and mentoring staff to deliver outstanding service. You'll also manage scheduling, resolve guest complaints, and respond proactively to feedback. Your role is vital in fostering engagement and upholding company values for both employees and guests.
Key Responsibilities:
• Lead the Front Desk team towards an exceptional guest experience
• Resolve guest complaints and enhance service standards
• Prepare and manage weekly team schedules
• Drive employee engagement through education and recognition
• Adapt labor management based on business needs
Requirements:
• 1-3 years in Guest Services roles
• Proven leadership potential and coaching skills
• Hospitality education preferred but ...