Front End-Client Retention Specialist-Back End/18k/Makati City

Job Description:

1. PHONE CALLS

a. Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider

accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailment, among

others.

b. Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of  calls when

necessary.

c. Collaborate with other departments, to resolve client concerns efficiently and effectively.

d. Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to

higher-level support if required.



2. EMAIL MANAGEMENT

 Centralized Email Repository: The Back End Team has the primary responsibility for managing and

responding to client emails in the centralized repository.

 Email Handling Guidelines:

a. Respond to client emails promptly.

b. Provide ac...